Job Description

JOB DESCRIPTION

You will be responsible for conducting continuous analysis against internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy. The Quality Assurance team supports the review of activities performed by several Line of Business (LOB) teams that support the firm's Global AML Program with the primary focus placed on review and analysis of KYC records

Roles and Responsibilities:


Operational Excellence


You are expected to manage the QA team in Bengaluru for KYC QA and is expected to manage the following responsibilities:


Responsible for recruitment of key talent into the team.

Develop and monitor staff performance through JP Morgan Performance Management Respond and interact with all internal business lines including Relationship Management, Technology and senior management and contact with external auditors, consultants and clients Effectively organize and manage time to meet deadlines and team objectives.

In addition, the VP is also expected to protect the clients' and Banks' interests and ensure that their integrity is maintained within the marketplace.

To ensure department procedures are maintained and internal processes can adapt to market/client demands.

To maintain optimum service level for all clients ensuring any reasons for and proposed solutions to, negative trends are documented and escalated.

Interpretation of KYC standards, guidelines, policies and procedures

Perform ongoing formal testing of completed work cases to ensure controls/ standards are met

Review the quality of completed work cases to pre-defined test scripts which are based on quality testing standards Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate).

Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders

Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes

Present findings via formalized feedback loop process, track and monitor corrections to identified critical defects (CAO Ops or GFCC)

Present complex and sensitive issues to senior management in a persuasive manner.

Work with Global Partners to ensure consistency with the Global QA framework and governance approach Strong functional skills, understanding of Loan products, documentation and reconciliations.

Proven communication and leadership skills.

Strong control and quality orientation, understanding of controls and awareness of quality tools and practices.

Previous experience of change management (e.g. new system implementation, business restructuring) within the organization.

Ability to mentor, coach & delegate to subordinates

Ability to describe and influence changes to systemic activities supporting the business.

Ability to develops new methods or procedures (or leverages existing ones) to improve quality and eliminate unnecessary work or costs.

Work on strategic initiatives for the team and implementation

Key Responsibilities

Talent and Innovation


Identify and drive Process improvements and other initiatives

Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario's


Ability to identify changes to processes and procedures to improve productivity and efficiency


Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals

Experience in managing instances of individual performance and/or development improvement plans

Trainings: Identify process/soft skills-based trainings to improve individual performances or as part of growth plans, ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines

Back up/Team depth: Ensure adequate backups/ production capacity is created for critical work queues

Performance feedback: Ensure constructive performance feedback is provided to the team members/operations analyst layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed

Hiring: Assist with the process hiring to backfill attrition or new roles

Motivate the staff to meet the Business priorities. Identify hi-potential talent and have a development plan in place

Required Qualifications & Skills:


Strong AML/KYC knowledge with the ability to demonstrate and coach how to identify AML risk within client profiles and products along with expected mitigating tasks to reduce AML risk; Min 10 years of direct AML experience ( Transaction Monitoring experience not required)




Bachelor's degree in Commerce, Finance, or equivalent work experience with Min 12-14 years of experience within the Financial Services industry;


AML/KYC application support, and/or project management background preferred

Strong research, analytical, and comprehension skills, with ability to analyze large amounts of data

Demonstrated ability to raise issues or information to relevant stakeholders or management with respect to the control environment and to present the issue or information in a concise and effective manner

Strong stakeholder engagement, including ability to connect business and IT stakeholders in a clear and efficient manner


Strong interpersonal skills and ability to influence others for results

Strong project management skills and ability to meet deadlines in a fast paced environment. Excellent oral and written communication skills preferred.


Strong analytical and problem-solving skills; ability to effectively facilitate problem resolution


Ability to work independently with minimal supervision


Must have attention to detail and experience in providing innovative and proactive solutions

Proficient with Microsoft Office and Microsoft SharePoint

Advance skills in Excel tools including macros


Knowledge of Commercial Banking business model, client base, product set preferred

Exceptional people and resource management skills (e.g. people development, pipeline/skills monitoring, objective setting, stretch assignment setting and training.)

Ability to develop, implement and maintain effective and standard operational processes in a controlled environment

Strong control and quality management skills; accuracy and attention to detail is vital.

Ability to monitor and actively prioritize workloads.

Look for and develop strategic solutions to common problems through improved workflow or systemic opportunities


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.



Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.