Job Description

:About the Role:Grade Level (for internal use): 09The Team:S&P\'s Platforms and Regulatory Compliance group offers best-in-class technology and industry best practices to manage risk, comply with regulations and assistance to industry participants with meeting their tax obligations. Our risk and regulatory compliance management solutions create a single source of the truth, with information about customers and vendors that is accurate and up to date. We provide extensive risk and compliance management coverage, allowing firms to reduce costs, reuse information and streamline processes with improved technology.The Impact:The S&P Managed Service group is seeking a qualified Specialist for placement within a project team servicing Third Party Risk Management. Successful candidates will assume a role which includes providing direction to a team managing project execution as it pertains to Third Party Risk Management for our clients in-scope vendor and sub-contractor population. Candidates with experience in understanding and applying Third Party Risk Management are of particular interest. People and process management experience is required.Responsibilities:

• Operational support basis customer requirements on one or more products. This includes setting up accounts and users, running reports, researching on entities, supporting customers on their regulatory and compliance needs and mapping entities and vendors. Could involve first level of troubleshooting as well.
• Become highly skilled in understanding and maintaining Operational Processes, including assisting peers and leadership with creating SOPs, UAT testing and implementing a quality control review of operational activities.
• Ensure all customers receive first class service consistent with S&P\'s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects and client inquiries/needs as required.
• Understand business needs and objectives.
• Develop strategies for effective data analysis and reporting.
• Define metrics and relevant data sources.
• Select, configure, and implement analytics solutions.
• Oversee all analytics operations to correct discrepancies and ensure quality.
• Extract reports from multiple sources (e.g. operations, IT, customer feedback)
• Build systems to transform raw data into actionable business insights.
• Apply industry knowledge to interpret data and improve performance.
• Keep abreast of industry news and trends.
• Work with business partners to validate the integrity of data and documents maintained.
• Evaluate scope of work/project plans and make recommendations for improved process plans.
• Manage relationships with clients, internal teams, and all stakeholders.
• Identify and work to resolve gaps in process or project execution.
• Develop long-term relationships with existing clients, connecting with key business executives and stakeholders.
• Must utilize strong adaptability skills and become an expert on our proprietary products, through classroom, web and on the job training and experience.
• Work through new requirement discussions with the client and identify short-term workarounds.
• Ability to foster, develop and grow a team.
• Flexibility to work across UK and US shifts on a rotational basis.

What We\'re Looking For:Business Competencies:

• Minimum 3-5 years of proven hands-on experience required on Data Visualisation, Management Reporting, Presentations and VBA
• Data analysis and reporting skills with Advance knowledge of MS Excel, VBA and Presentation is required
• Knowledge of Excel, R and SQL; familiarity with business intelligence tools (e.g. Tableau, SAS)
• Ability to manage conflicting priorities and communicate effectively with clients
• Strong attention to detail and organizational skills with a focus on quality and process.
• Ability to maintain and report Key Performance Indicator (KPI) metrics to upper management.
• Must be able to work collaboratively with team members, both senior and junior.
• Strong analytical and interpersonal skills
• Strong communication skills with exceptional presentation expertise.
• Proficient in Microsoft Office Suite.
• Prior experience in Risk or Vendor related domain is preferred
• Have an excellent client service ethos and be able to communicate effectively with onshore team.

About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What\'s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence\xc2\xae, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We\'re more than 35,000 strong worldwide-so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We\'re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We\'re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world\'s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn\'t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)Job ID: 306106
Posted On: 2024-09-06
Location: Gurgaon, Haryana, India

S&P Global