Responsible for setting up the support process for customer onboarding
Manage all the Project customers platform incidents and issues
Drive priority incidents by engaging business, development and infrastructure teams
Promote and develop the culture of collaboration, accountability & quality
Provides technical support
Ensuring high performance of applications and providing support
Analyzing and monitor performance bottlenecks and key metrics to optimize software and system performance
Communicate with internal and external business partners. Should be able to handle Onshore/Offshore model
Act as the liaison between Business and Developers and project management groups
Provide timely updates on tasks to reporting supervisor
Should be able to interact and work with multi-site development teams
Should be quick and pro-active in responding to queries
Should work as a team player
Requirements: ? 4-8 Years of experience - ,Kubernetes, SQL(Any DB) ,Cloud ,ci/cd ,PostgreSQL) ? Excellent verbal, written and interpersonal communication skills ? Engineering Practices Agile: Your future duties and responsibilities Required qualifications to be successful in this role Together, as owners, let\xe2\x80\x99s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you\xe2\x80\x99ll reach your full potential because\xe2\x80\xa6
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That\xe2\x80\x99s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company\xe2\x80\x99s strategy and direction.
Your work creates value. You\xe2\x80\x99ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You\xe2\x80\x99ll shape your career by joining a company built to grow and last. You\xe2\x80\x99ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team\xe2\x80\x94one of the largest IT and business consulting services firms in the world.
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