Job Description

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Sonali Verma
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5,320,000 ?? (?? : 1,603,288,400 ?)
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1998?
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310,217,652 ?? (?? : 93,490,293,783 ?)
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2,000 ?
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Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur
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http://www.concentrix.com


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8??/5?
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?? 3,399 ~ 3,507 ??
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?? 112,800 ~ 116,400 (MYR)
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D-26

??? 2024-07-31
??? 2024-08-31 ###### ??????

Position Summary:


Job Expectations:


• Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language


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?????? E20240504006


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?????? Position Summary:


Job Expectations:


- Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)


- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel


- Manage customer escalations and ensure that these are answered, tracked, and escalated as required


- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes


- Ensure all SLAs are met accordingly


- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied


- Provide a high level of professionalism and competent customer service


- Able to communicate effectively with customers in a friendly and polite manner following the processes


- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language



? ? ???? Skills Required:


- Bachelor's Degree in any discipline with 0 - 1 year customer service experience


- Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region


- Excellent Customer Service Skills.



???? URL https://www.worldjob.or.kr/advnc/epmtLink.do?joCrtfcNo=E20240504006&joCrtfcDsp=1&joCrtfcDspSn=1&menuId=



????(?) 3,399?? ~ 3,507?? ( 112,800 MYR ~ 116,400 MYR ) ???? [???]


???? 8??/5? ???? ??


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??? ?? ?? 19


?? - Employment Pass


- Medical insurance


- 1 way flight ticket


- Quarantine charges


- Annual leaves


- Medical leaves



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??? Concentrix Malaysia


????? Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur


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(???? ??) 2024-07-31 ~ 2024-08-31


????? 2024-09-01


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