Knowledge EditorAre you a dynamic individual with editorial and publishing expertise?Are you looking for an exciting editorial role?About our TeamThe Enablement team supports the Customer Services and Order to Cash organization. We enable them with the knowledge, tooling, customer and product data management that the teams need to successfully help and delight our customers.About the RoleThe Knowledge Editor oversees the self-serve journey for both internal and external customers. Their focus is on expanding knowledge content to reduce customer contacts. They are committed to enhancing upstream products and fostering a self-help community. Responsibilities involve maintaining the accuracy and quality of the customer-facing knowledge base, increasing web traffic, and encouraging content innovation. Building collaborative relationships, utilizing data analysis, and promoting knowledge sharing are crucial aspects of this role.Responsibilities
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