Job Description

Managing and nurturing relationships with our key clients. Role will be vital in ensuring client satisfaction, driving business growth, and strengthening our position in the market. Responsibilities: Key Account Management:

• Serve as the primary point of contact for our key clients and build strong, long-term relationships with them.
• Understand clients\' specific logistics requirements and tailor solutions to meet their needs effectively.
• Regularly engage with clients to ensure their satisfaction, address concerns, and identify opportunities for business expansion.

Business Development:

• Identify new business opportunities within existing key accounts and work towards increasing revenue and market share.
• Collaborate with the sales and marketing teams to create strategic plans for customer retention and growth.
• Participate in business development activities, including client presentations and contract negotiations.

Customer Satisfaction and Service Quality:

• Monitor and measure customer satisfaction levels and take proactive steps to enhance service quality.
• Ensure that client inquiries and issues are resolved promptly and professionally.
• Provide timely updates and information to clients about their shipments and logistics activities.

Performance Analysis and Reporting:

• Track and analyze key account performance, including revenue growth, profitability, and adherence to service level agreements (SLAs).
• Prepare regular reports for management summarizing key account activities, performance, and growth potential.

Cross-Functional Collaboration:

• Collaborate with internal teams, including operations, finance, and customer service, to ensure seamless service delivery to key accounts.
• Coordinate with the operations team to prioritize key account shipments and resolve any operational challenges.

Market and Industry Awareness:

• Stay informed about industry trends, market conditions, and competitor activities.
• Use market insights to proactively identify opportunities and develop strategies to stay ahead in the market.

Job Type: Full-time Salary: 450,000.00 - 540,000.00 per year Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 4 years (Preferred)