Key Account Manager Mumbai 2years
Year Mumbai, Maharashtra, India
Job Description
Key Account Manager (KAM)We are seeking an experienced and dynamic Key Account Manager (KAM) to join our team. The
KAM will play a crucial role in managing and expanding relationships with our key clients,
ensuring their needs are met with the highest level of service.The ideal candidate will have a strong background in account management, excellent
communication skills, and a deep understanding of the courier and logistics industry.
Who can apply?
Think youve got it in you? Lets check the requirements:
- Having min 4 to 5 years experience in B2C Sales. Preferably from Ecom or Logistics Industry.
- Proficiency in English and local language.
- Proficiency in MS Office. Hands-on experience with CRM software is a plus.
- Self-motivated with a results-driven approach
1) Client Relationship Management: * Develop and maintain strong, long-lasting relationships with key accounts.
- Act as the primary point of contact for assigned accounts, addressing their needs and concerns
2) Account Development: * Identify and pursue opportunities for upselling and cross-selling additional services to keyaccounts. * Develop and execute account strategies to meet and exceed client expectations.
- Collaborate with internal teams to tailor solutions that address client-specific requirements.
- Prepare and present reports on account performance and service outcomes to clients and senior
4) Problem Resolution: * Address and resolve any issues or conflicts that arise with key accounts in a timely andeffective manner. * Work closely with operational teams to ensure that client concerns are addressed and resolvedto their satisfaction.
5) Market Insights: * Stay informed about industry trends, competitive landscape, and market developments toprovide valuable insights to clients and the company. * Share knowledge and best practices with internal teams to drive continuous improvement.
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Job Detail
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Job IdJD3449031
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear