Job Description

Key Account Manager

About the Thimblerr :
Thimblerr is an early stage company on a mission to disrupt how fashion brands manufacture and source their products. We are creating an \'AWS for fashion\' that helps brands of all sizes to design and manufacture their products in the nimblest and the most demand linked fashion. By leveraging cutting edge tech and data, we aim to solve every step of the supply chain, in the USD 800Bn global fashion manufacturing market, to provide a one-of-its-kind solution where brands can manufacture their products 5 times faster, in 1/10th the quantities

Founded by IIT Kanpur alumni with deep industry knowledge and entrepreneurial experience, Thimblerr is backed by top investors and caters to clients in 5 countries and counting!

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We are looking for a dedicated and experienced Key Accounts Manager to join our team and drive the topline, customer retention and growth of our business. You will be handling and nurturing relationships with our clients, which are leading fashion brands and platforms across the globe, to ensure higher LTV and CSAT. Your primary responsibilities will include:

1. Possessing deep understanding of the products and product development lifecycle in activewear, lingerie, sleepwear, swimwear and shapewear categories to be able to sell, cross sell, upsell and manage client expectations.

2. Acting as the main point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.

3. Creating daily reports, communication processes and updating clients on key milestones

4. Coming up with ways to ensure on time payments and to minimise receivables at any point of time

5. Proactively identifying opportunities for repeat business and upsell products to existing clients.

6. Creating category and geography specific GTM and sales strategy to reduce sales funnel drop offs and improve conversion timelines

7. Becoming evangelist for Thimblerr on various digital and offline forums

8. Collaborating with cross-functional teams, including product development and logistics, to meet client needs.

Qualifications:

1. Bachelor\'s/Master\'s degree in Fashion industry, Business Administration, marketing or a related field (preferred).

2. 4+ years of experience in client relationship management and account management in an export house, buying office or in the B2B apparel sector.

3. Strong interpersonal and communication skills in English both written and verbal.

4. Ability to analyse sales data and prepare sales reports.

5. Excellent negotiation and problem-solving skills.

6. Self-motivated, proactive, and results-oriented.

Benefits :

1. Competitive salary - we want our early leaders to think like entrepreneurs & grow fast. If you do well, we\'ll create wealth for you.

2. Comprehensive health benefits for you and your family

3. Relocation support and reimbursements, if you are changing cities

4. Healthy meal plans and stocked pantry, at office

5. Direct mentorship and guidance from seasoned industry leaders

6. Other Professional development support - courses, books and events passes

At Thimblerr, we value our employees and offer a dynamic and inclusive work environment. If you are a motivated and customer-focused individual , we encourage you to apply for this exciting opportunity.

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