Job Description

EbizON is looking for an Account Manager to join our team in our Noida office. This person will operate as Key account manager for all business accounts.

The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for growing revenue with an existing customer base (Farming role).

The ideal candidate comes with experience in account management and developing new business opportunities with existing customers. Excellent cross-functional experience working with customer service and relationship management is critical to succeed in this role.

Responsibilities:

• Collaborate cross-functionally - Work closely with customers to mine existing account and achieve revenue quotas while keeping clients satisfied and engaged with products and services.
• Relationship Building - Proactively manage the account, should be aware of the risks or customer issues, resolve it proactively with delivery team.
• Build pipeline - Effectively use the relationship, to mine new opportunities in the account and grow revenue base.
• Ensure to provide regular updates to clients and partners as needed and find a conclusion to every issue until resolved
• Conducting business reviews to ensure clients are satisfied with their products and services
• Responsible for account reviews and ensuring business terms are maintained in healthy state.
• Liaison with all internal departments to ensure clients' needs are fulfilled effectively
• Retention - Ensure sustenance of current revenues and drive revenue growth from the relationships by identifying new partnership opportunities
• Monitoring company performance against service level agreements and flagging & resolving potential issues proactively

Requirements:

• Experience in revenue role, account management (3 - 5 yrs.). IT, Ecommerce experience would be preferred
• Excellent Communication Skills
• Ability to work independently under time constraint
• Working knowledge of the IT services industry will be considered as an advantage
• MBA (preferred) from reputed college/University/Bachelor's degree in Business, Sales or related field with strong experience and with excellent communication will be eligible
• Proficient knowledge of Excel / Ppt / Word would a requirement
• Self-driven and highly motivated, with strong interpersonal & analytical skills.

About Us:

We're an international team that specialize in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups.

We have assisted over a dozen billion-dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.

We have a fun and friendly work culture that also encourages employees personally and professionally.

Ebizon has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.

The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.

Equal Opportunity Employer:

Ebizon is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics.
Flexible Timings:

Flexible working hours are the new normal.

We at Ebizon believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.
Global Clients Exposure:

Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools.
Retreats & Celebrations:

With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.
Leave Policy:

Leave policies allow for 52 weekends and 32 days of leave per year, plus maternity, paternity or sabbatical allowances.

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