Job Description

Respected Candidates,
Hope all are doing well,

This is Swarup Nath, Senior Hr Associate. We are hiring some candidates for one of our reputed It Service Pvt Ltd Company at Patna location.

Job Title: Key Account Manager
Job Location- Patna
Gender- Male
Minimum Experience required 2year

An account manager plays a crucial role in maintaining and expanding relationships with existing clients. Here's a typical job description for an account manager:

Job Overview:

As an account manager, you will be responsible for managing a portfolio of client accounts and serving as the primary point of contact for client inquiries, requests, and concerns. Your main objective will be to foster strong client relationships, ensure client satisfaction, and identify opportunities for account growth and expansion.

Key Responsibilities:
Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients by understanding their needs, goals, and challenges.

Account Management: Serve as the main point of contact for client inquiries, requests, and escalations. Proactively address client issues and concerns to ensure prompt resolution.

Account Expansion: Identify opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and objectives.

Client Communication: Communicate effectively with clients through various channels, including email, phone calls, and face-to-face meetings. Provide regular updates on account status, progress, and upcoming initiatives.

Strategic Planning: Collaborate with internal teams to develop strategic account plans that align with client goals and objectives. Identify key growth opportunities and develop strategies to capitalize on them.

Forecasting and Reporting: Monitor account performance metrics, track progress towards key objectives, and provide regular reports to management and clients.

Customer Satisfaction: Ensure high levels of customer satisfaction by delivering exceptional service, addressing client feedback, and continuously seeking ways to enhance the client experience.

Team Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to coordinate efforts and deliver seamless service to clients.

Market Research: Stay updated on industry trends, market developments, and competitor activities. Use insights gained to identify new opportunities for business growth and innovation.

Documentation and Record Keeping: Maintain accurate records of client interactions, transactions, and agreements in the company's CRM system or database.

Qualifications:

Bachelor's degree in business administration, marketing, or a related field (preferred).

Proven experience in account management, client services, or sales.

Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

Excellent negotiation and problem-solving abilities.

Ability to work effectively in a fast-paced, dynamic environment.

Proficiency in Microsoft Office suite and CRM software.

Understanding of industry-specific products, services, and trends (preferred).

Key Attributes:

Relationship-builder
Strategic thinker
Results-driven
Customer-focused
Collaborative
Detail-oriented
Adaptability

Interested candidates please send me your update CV to my official email id or what's app number

8697159284
nath.swarup@theuprising.co.in

Thanks & Regards
Swarup Nath
Senior hr Association
8697159284
nath.swarup@theuprising.co.in

Job Type: Permanent

Pay: ?50,000.00 per month

Benefits:

• Provident Fund

Compensation package:

• Performance bonus

Schedule:

• Day shift

Application Question(s):

• Do you have any Experience on Client Account Management ?

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 2 years (Required)
• CA: 1 year (Preferred)
• total work: 1 year (Preferred)

License/Certification:

• Chartered Accountant (Preferred)

Work Location: In person

Speak with the employer
+91 8697159284