Job Description

Company Name:

Hue Service Pvt. Ltd.

Job Overview:

As an account manager, you will be responsible for managing a portfolio of client accounts and serving as the primary point of contact for client inquiries, requests, and concerns. Your main objective will be to foster strong client relationships, ensure client satisfaction, and identify opportunities for account growth and expansion.

Preferred Candidates from IT Sales and IT Services

Key Responsibilities:

Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients by understanding their needs, goals, and challenges.

Account Management: Serve as the main point of contact for client inquiries, requests, and escalations. Proactively address client issues and concerns to ensure prompt resolution.

Account Expansion: Identify opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and objectives.

Client Communication: Communicate effectively with clients through various channels, including email, phone calls, and face-to-face meetings. Provide regular updates on account status, progress, and upcoming initiatives.

Strategic Planning: Collaborate with internal teams to develop strategic account plans that align with client goals and objectives. Identify key growth opportunities and develop strategies to capitalize on them.

Forecasting and Reporting: Monitor account performance metrics, track progress towards key objectives, and provide regular reports to management and clients.

Customer Satisfaction: Ensure high levels of customer satisfaction by delivering exceptional service, addressing client feedback, and continuously seeking ways to enhance the client experience.

Team Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to coordinate efforts and deliver seamless service to clients.

Market Research: Stay updated on industry trends, market developments, and competitor activities. Use insights gained to identify new opportunities for business growth and innovation.

Documentation and Record Keeping: Maintain accurate records of client interactions, transactions, and agreements in the company's CRM system or database.

Qualifications:

Bachelor's degree in business administration, marketing, or a related field (preferred).

Proven experience in account management, client services, or sales.

Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

Excellent negotiation and problem-solving abilities.

Ability to work effectively in a fast-paced, dynamic environment.

Proficiency in Microsoft Office suite and CRM software.

Understanding of industry-specific products, services, and trends (preferred).

Experience: 3-5 years of Experience

Key Attributes:

Relationship-builder

Strategic thinker

Results-driven

Customer-focused

Collaborative

Detail-oriented

Adaptability

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?60,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Accounting: 3 years (Preferred)
• total work: 3 years (Preferred)

Work Location: In person