Job Description

Key Account Director - DLF CommercialProperty and Asset ManagementWhat this job involvesStaying at the Forefront of Operational ExcellenceThis is a very multi-faceted role that comes with great responsibility. You\xe2\x80\x99ll be the main visionary and strategist for our regional plans. You\xe2\x80\x99ll be the go-to person and will be working with a team of seasoned operations managers and subject matter expert who will help you to manage all aspects of operations. You will be taking charge of all the resources\xe2\x80\x94including technology, manpower and standard operating procedures\xe2\x80\x94needed to run the operations smoothly and seamlessly.Putting Clients First\xe2\x80\x94AlwaysClient satisfaction is second nature to us, that\xe2\x80\x99s why you\xe2\x80\x99ll make sure that we build and maintain strong strategic relationships with our stakeholders. You\xe2\x80\x99ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients\xe2\x80\x99 key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You\xe2\x80\x99ll also see to it that our clients\xe2\x80\x99 outsourcing needs and our own objectives for the account are perfectly in sync.Safety as the Key Priority in Daily Building OperationsYou\xe2\x80\x99ll also boost on-site operations by promoting best practices and developing better processes. You will be Responsible for complete buildings operation & maintenance ensuring smooth operations related to property and asset management with all safety related compliances. Ensure that Portfolio is driven with international safety standards with a core focus towards zero incident and establish a safe environment of working for all. On top of these, you\xe2\x80\x99ll be at the helm of property safety by encouraging adherence to health and safety standardsDriving Team Success and CollaborationsApart from the technical aspects of the role, you\xe2\x80\x99ll also create a culture of collaboration, positive learning and teamwork. You\xe2\x80\x99ll identify your team\xe2\x80\x99s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You\xe2\x80\x99ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you\xe2\x80\x99ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.In this role, you will be working closely with senior leadership from both property management business line and the client side. You will be responsible for aligning with the client\xe2\x80\x99s property management needs to ensure seamless communication and adaptation of processes and standards.Devising Win-Win Solutions for All PartiesYou\xe2\x80\x99ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You\xe2\x80\x99ll play a pivotal role in helping our clients achieve their financial goals\xe2\x80\x94be they revenue, expenses, debtor or growth targets. As you tend to our clients\xe2\x80\x99 best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.Becoming a Trustworthy AuthorityDo you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You\'re also the one managing the governance process for the account. As such, you\xe2\x80\x99ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.Sound like you? Here is what we\xe2\x80\x99re looking for:Experienced-Seasoned ExpertYou have a Degree / Diploma with relevant educational background Or in Bachelor of Engineering \xe2\x80\x93 Mechanical / Electrical or related field OR You have at least eight years\xe2\x80\x99 experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team. You will be familiar with working with fast moving MNC clients with a regional presence and multiple service lines.You will ensure that all work is aligned to the organizational objectives with higher level of customer satisfaction and continuously work towards improvement of processes like safety & security, automation and risk management by quoting global practices and implementing them.ResilientProperty Management is a highly client-oriented business. It\xe2\x80\x99s fast paced and you\xe2\x80\x99ll need to be fast paced as well. You\xe2\x80\x99ll need a positive mind set and a \xe2\x80\x98can do\xe2\x80\x99 attitude when multi-tasking driving change and delivering efficiencies. Naturally proactive, you\xe2\x80\x99ll possess the innate ability to identify risks in delivery before it comes an issue. At JLL, we have a continuous improvement mentality across our business, and we\xe2\x80\x99ll be looking for you to have the same.Your key deliverables will be as follows:Duties and Responsibilities

• To act as SPOC to client for complete scope of work and manage complete operations as P&L head for the organization
• To ensure that Portfolio is driven with international safety standards with a core focus towards zero incident and establish a safe environment of working for all
• To provide superior client service and to ensure that all locations deliver the same service standards.
• To ensure delivery of services within the agreed budgets and ensuring that agreed SLAs are complied with to ensure quality services. To Control and monitor the common area maintenance cost and drive continual optimization of services and costs across the portfolio
• To manage a large team of direct reports and ensure that all work in same direction to achieve the organizational objectives with higher level of customer satisfaction
• Working within the guidelines established by JLL & CLIENT and ensure that all direct reports and on-site staff are properly and efficiently managed, including coaching, performance management, and reviewing of staff
• Ensure staff and contractors are working in proper efficient working environments, including but not limited to the adherence to Health and Safety requirements and efficient equipment.

\xc2\xb7 Responsible for complete buildings operation & maintenance ensuring smooth operations related to property and asset management with all safety related compliances.\xc2\xb7 To support Procurement to establish a standard service vendor management & contract management strategy across all the properties.\xc2\xb7 Active participation in all safety meetings and setting an example for others\xc2\xb7 To monitor that all legal & Regulatory requirement are met in buildings. Ensuring all compliances are tracked and maintained all the times with zero deviations\xc2\xb7 Implementation and management of world class system and processes (SOP & Benchmarking)\xc2\xb7 Hold periodic meetings with clients, contractors & ensure the closer of observations if any raised by the client.\xc2\xb7 To ensure that buildings are run with most optimized power consumption without compromising on service levels\xc2\xb7 To Monitor and ensure that Health of equipment and systems with zero breakdowns.\xc2\xb7 To ensure that all reports, data requirements, analysis are delivered to clients in given timelines

• Continuously work towards improvement of processes like safety & security, automation and risk management by quoting global practices and implementing them.
• Ensure superior client service, standard service delivery in all locations within the agreed budgets
• Implement a Planned Preventative Maintenance (PPM) schedule to reduce breakdowns and maintenance costs, improve asset life and remain compliant and ultimately offer an environment where staff and clients remain safe.

What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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