Job Description

Responsibilities & Key DeliverablesTo manage good relationship with MKA customers.To resolve issues within TAT.To establish perfomance of vehicle among MKA customers.To analyse the technical complaints of the vehicle in the field.Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer.Feed back on companys Service.Warranty/ Goodwill request to raise in specifc product concerns.Product issues to highlight to reporting manager if specific to perticular customer.Ensuring uptime gauranty.Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis.Training to fleet manager and driver training.Arranging service check up camp.Update to customers on Policy change or current service policy.Update on new initative of the company like Mcover, Mashery, RECON etc.Update on new /upcoming product range to the customerPreferred IndustriesEducation QualificationDiploma in Engineering; Bachelor of Engineering; Diploma in Engineering in MechanicalGeneral ExperienceBE - 3- 8 yrs, DME - 4 to 12yrsCritical ExperienceMahindra Leadership CompetenciesStrategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from FailuresSystem Generated Core SkillsConsumer FocusProduct Knowledge & ApplicationService PlanningSystem Generated Secondary SkillsCapability BuildingSpare Parts ManagementWarranty ManagementService Quality

Mahindra & Mahindra