Job Description

Paytm is India\'s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks\' financial instruments. To further enhance merchants\' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. The company also offers financial investment service for customers who\'d want to invest in Mutual Funds/StocksAbout the team:This Team is involved in revenue management, vendor management and strategies to get new business and make travel profitable entityAbout the role :Looking for a smart, enthusiastic, and self-motivated business Individual with 5+ years of work experience in Business Development, Partnerships & Account management roles in the travel industry.Key Responsibilities:Strategic Planning:Identify and develop new market opportunities, and makes recommendations based on emerging trends, opportunities, and threats.Own the supply plan for the designated region to meet the business plan and goals.Responsible for both strategic and tactical initiatives related to revenue maximization, and market share improvement.Manages and maintains long-term and Transient inventories, updated knowledge of industry trends and periodic market research.Act as the organization\'s first-level manager to promote positive relationships and strong partnerships with bus operators for the benefit of the organization.Develop unique ways to grow the business with your customer and provide solutions to management in the face of challenges.Focus on the betterment and revenue maximization of small and mid-size Operators.Operational Responsibilities and Duties:Responsible to manage the existing universe of Bus Operators and increasing the funnel of supply by adding new Bus operator sign-ups.Responsible for maintaining a high percentage of transactional operators(active) and keeping track of trends in the movement from Active to Inactive and vice-versa.Identify the uncharted territory for E-retailing of the offline operators.Responsible for maintaining and improving assigned portfolio GMV as per monthly and quarterly AOP.Negotiating better margins/commissions with the Bus Operators.Responsible for generating ancillary revenues through up-selling the bundle of Paytm travel products.Engage Bus operators and increase participation in the Paytm marketplace by effectively promoting all seller-side products/platforms.Relationship building and Liaison with RTC in the region and onboard them on the Paytm platform.Should be up to date with the market knowledge of intercity bus travel and ensure that all opportunities to grow Paytm\'s market share are tapped.Active participation in review with the Customer support team, Finance, Recon, Growth, Product & Tech for New product development, market share data & competitor analysis.Address and resolve all escalated customer issues and continuously work towards improving NPS for the region.Tracking the team KPIs and KRA and reviewing them on a Weekly and monthly basis.Active involvement in analysing the data to make the RCA and bring new insights to create an edge.Enable a feedback loop that covers the market intelligence and the area of Improvement in the process, product, and offerings.Key skills required for the role:\xc2\xb7 Good Key account management and negotiation skills.\xc2\xb7 Interested/willing to travel extensively in the assigned State / Territory\xc2\xb7 Effective communication skills and\xc2\xb7 Ability to work with cross-functional teams.\xc2\xb7 An inclination for numbers and analytics & very strong people managementWhy join us:Because you get an opportunity to make a difference, and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people\'s collective energy and unwavering focus on the customer, and that\'s how it will always beCompensation:If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India\'s largest digital lending story is brewing here. It\'s your opportunity to be a part of the story!

Paytm