Job Description

Associate - Customer Success & Growth (German Language)Kadel Labs is a first-of-its-kind Venture Studio in India. It is a global software technology system incubator with synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (180+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation are encouraged to create better products and services.Role: Associate - Customer Success & Growth (German Language)Experience: 1-3 years Location: Udaipur, Jaipur, Kolkata, Bangalore, Bhopal:We are looking for a proactive and customer-focused Associate - Customer Success & Growth (CSG) with excellent communication skills in German or French. This role is ideal for someone with experience in customer success, business development, or client-facing roles within an IT company. You will be instrumental in driving growth in the German market by strengthening client relationships, identifying upselling opportunities, and ensuring customer satisfaction.Responsibilities:- Support business development efforts by identifying and pursuing new opportunities in the German-speaking market.- Act as a bridge between internal teams and German-speaking clients, ensuring smooth communication and service delivery.- Assist in upselling and cross-selling initiatives to expand existing client relationships and revenue.- Contribute to client presentations, proposals, and project coordination activities.- Manage client queries, feedback, and expectations professionally and promptly.- Maintain accurate records of client interactions and opportunities using CRM tools.- Collaborate with sales, delivery, and product teams to drive client success and retention.Requirements:- 1-3 years of experience in a Customer Success, Business Development, Account Management, or client-facing role, preferably in the IT or tech industry.- Fluency in German or French (both written and spoken) is essential.- Prior experience working with European clients or international markets.- Familiarity with CRM tools like Salesforce, HubSpot, or Zoho.- Understanding of IT services, SaaS, or B2B technology solutions.- Strong interpersonal and communication skills, with the ability to build trust with clients.- Ability to understand client needs and align them with company offerings.- A team player with a proactive and problem-solving attitude.Education and Experience: BTech, Bachelor's degree in Business, IT, Marketing, Communications, or a related field. Visit us:- https://kadellabs.com/- - - (ref:updazz.com)

updazz .com