Junior Systems Admin
Job Description
SMDL- Overall, 4- 5 years of work experience in distribution support environment Good knowledge of TARS Applications Understanding of GDS Understanding of OTA/CTOs Provide Level 1 support for end user issues and convey resolutions to end user queries Properly escalate unresolved queries to the next level of support Log, Track, Route, and redirect problems to the correct resources Single point of contact for the end users related to Issues/Requests Act as an interface between the different internal teams to coordinate, log, track and follow up till the end of ticket lifecycle. Provide Remote resolution to issues/queries where applicable Ensure proper recording, documentation, and closure Has experience in working with ITSM based ticketing tools (Service Now) Ability to multitask in critical situations and provide Proactive and Predictive support Proficient in English and excellent ability to understand and converse with International Client. Hotel support is added advantage
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Job Detail
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Job IdJD3111012
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear