Job Description

Junior ServiceNow Developer Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Introduction: The ServiceNow Developer is responsible to design and develop/implement ServiceNow solutions. Provide technical & architectural guidance to high performing peers . This role will work with the Systems and Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the bank to a high quality. Build technical solutions based on user stories & requirements Deliver solutions using Agile software development processes Understand the current \'as is processes\' and deliver toolset changes as required Customisation or development of enhancement requests for existing ITSM/ITOM tools and processes Take care of end to end development activities for a specific enhancement, defect fixes or project as an individual contributor Work closely with BA\'s, Architects, Testing team, Support and process teams Work closely with vendor resources to meet development deadlines in case of larger projects What we\'re looking for: Technical Knowledge: Good ITIL, ITSM & ITOM processes Hands on development experience with ServiceNow Provide software coding and customization Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow. Exposure to the follow key modules in ServiceNow is required: Incident/Problem/Change CMDB, Asset Orchestration (Preferable, not essential) Knowledge Service (Request) Catalog Demonstrable experience in following Technical concepts of ServiceNow is MUST Expert in JavaScript Hands on serviceNow development Flow/ workflow Configuration Working knowledge on integrations Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) Skills that will help you in the role: Working experience in ServiceNow Discovery (Preferable, not essential ) Ability to interface and develop with Java/J2EE backend technologies Working knowledge of Active Directory, LDAP, SSO Working knowledge of web applications, networks, protocols and email (SMTP, POP3) The following Certifications are an added advantage. Certified System Administrator Certified Application Developer Certified Implementation Specialist ITIL v3 Communication Articulates concepts in day-to-day situations or in presentations to audiences at all levels Clearly defines the purpose of formal discussions (e.g. via one-on-ones, group meetings) Presents information in a clear, concise, easily understood manner Delivery & Project Management: Clear knowledge of project lifecycles and can describe major phases and milestones within a project Can identify common types of risks / issues and where project dependencies exist maintains simple RAID Leadership: Develops presentations to influence others Contributes to and encourages ideas builds on suggestions of others, leads by example Inspires confidence by making and honouring commitments demonstrates competence Management: Can identify and map stakeholders of the project Experienced in working in a team, creating and managing project plans and coordinating others Able to identify priorities and adapt as needed Manages time well and deliver user stories within estimated times Team Working Works co-operatively towards common goals with relevant colleagues, team, department and the firm Consideration is given to colleagues at all times Work involving other team members is coordinated and planned Shares information with others and solicits advice Customer Focus Actively seeks to understand customer requirements and expectations Builds strong relationships with the team members and seeks knowledge from the senior resources when needed Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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