Job Description

• •Location: Mumbai•
• •Annual Compensation: ?1,318,200•
• •Check out our values-driven benefits below!•
•Apply now Join us at Vera Solutions, where innovation meets purpose. We're a forward-thinking tech company dedicated to creating digital solutions that drive significant social change. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.•### •Position Overview •

•The Junior Service Delivery Analyst will be part of our growing Service Delivery team at Vera Solutions. This is a unique position where you will have the opportunity to uplift customer experience by troubleshooting for client systems and product issues. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients.•

###### •Primary Responsibilities: •

• •Lead charge for Product queries and issues from clients and maintaining standard SLA for client responses.•
• •Assist Service Delivery Analysts on Managed Services.•
• •Execute miscellaneous tasks assigned by Service Delivery Manager.•
• •Communicate regular status updates on open client tickets maintaining standard SLA.•
• •Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution.•
• •Drive communication and engagement with clients.•
• •Escalate tickets that require product or development expertise to appropriate team members.•
• •Monitor and report on product quality, adoption and user feedback throughout the customer's lifecycle.•
### Qualifications and Experience

###### •Essential: •

• •Demonstrate interest in Social Impact space.•
• •0-2 years of professional experience.•
• •0-2 years of experience working for a SaaS product.•
• •0-2 years of experience working on either Products or Customer Facing teams.•
• •1-2 years of Project Coordination and/or Management experience.•
• •Salesforce Associate certification.•
• •Strong aptitude for technology and data.•
• •Curiosity and problem solving skills.•
• •Inclination towards working in the Social Impact space.•
• •Excellent written and verbal communication skills (English).•
• •Client relationship management skills.•
• •Detail-oriented; efficient with excellent multitasking and organizational skills.•
• •Collaborative spirit; consistent desire to learn, improve and grow.•
### •Compensation & Benefits •

•Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.•

###### •Paid Time Off •

•38 days of paid leave each year, including local and company-wide holidays and a December break.•

###### •Health Care •

•Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.•

###### •Retirement •

•Vera offers a retirement plan and contribution matching to all of its employees.•

###### •Wellness Leave •

•We do not cap sick leave. If you're sick, we hope you get better!•

###### •Student Loans •

•To help employees with outstanding student loans, Vera offers a Student Loan Benefit.•

###### •Child Benefit •

•In addition to robust paid parental leave, Vera assists with the costs of child care.•

###### •Employee Incentive Plan •

•All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.•

###### •Sabbatical •

•To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete three consecutive years.•

### •How to Apply •

•Please contact• •jobs@verasolutions.org• •with any additional questions.•

•What makes Vera such a great place to work? •
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#### •Our Values •

•In everything we do, we're guided by our core values: Excellence, Sustainability, Teamwork, Leadership, and Impact•

#### •Our Mission •

•As a certified B Corporation, we meet the highest social and environmental standards in pursuit of our mission.•

#### •Our Global Team •

•Our wonderfully diverse team spans 5 continents and speaks more than 15 different languages.•

#### •Growth Opportunities •

•We are invested in and committed to making training, learning, and development one of Vera's signature strengths.•

#### •Diversity & Inclusion •

•We value our culture of diversity and inclusion in the workplace. We bring our full selves to work and position each other to thrive.•

#### •Rising Leaders Program •

•We run an annual leadership development initiative for emerging leaders at Vera.•