Job Description

Company DescriptionMentoria is a holistic career discovery platform that enables students to discover themselves and their ideal careers. The company focuses on handholding individuals until they start their dream career and enjoy going home. The company\'s mission is driven by the high rates of depression, suicide, and dissatisfaction with careers in India. Through a scientific and accurate psychometric-based approach, the company seeks to facilitate accurate career decisions and lead to happier individuals, families, and nations.Company website:The RoleYou will be responsible for :

• Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.
• Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer\'s requirements.
• Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
• Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
• Taking feedback from customers - through call and video. Getting customer reviews and testimonials.
• Creating dashboards and reports for our corporate partners
• Doing briefing calls with new customers to enable them to understand TMS.
• Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
• Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team

• You have at least 0.6 months experience within a Sales Operations / Sales Support role, ideally within the Ed Tech and FinTech industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of customer support and sales operations
• You are adaptable and thrive in changing environments
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits

Mentoria