Desired Experience in Years

:

1-3 Years

Number of Openings

:

1

Location/s

:

Nacharam, Hyderabad

Salary Range

:

2 LPA to 3 LPA + Other Allowances

If you are a Supply Chain professional looking for an opportunity to grow, RDP has an exciting platform for you Based in Nacharam, Hyderabad. The Ideal candidate will be responsible for managing all aspects of shipping till delivery, specifically with regard to customer satisfaction ensuring SLA\'s are met. The candidate will have prior work experience in coordinating with Transporter / Courier services provider for prompt daily pickups and delivery of shipments and providing continuous updates to customers throughout shipping process and closely managing the customer relationship

Responsibilities

Receiving and processing returns, exchanges and warranty claims.

Coordinating with suppliers and customers to resolve any issues related to returns.

Maintaining and updating records of returned items.

Conducting regular audits of returned merchandise.

Ensuring compliance with company policies and industry regulations regarding returns.

Assisting in the development and implementation of RMA procedures.

Generating reports on RMA activities and trends.

Collaborating with cross-functional teams, such as sales, customer service, and operations, to improve RMA processes.

Analyzing RMA data to identify opportunities for process improvement.

Providing customer support and resolution for RMA inquiries and complaints.

Requirements

Bachelor\'s degree in Supply Chain Management, Logistics, Business Administration, or related field.

1-2 years of experience in logistics, customer service, or operations.

Knowledge of RMA processes and regulations.

Excellent problem-solving and analytical skills.

Strong interpersonal and communication skills.

Ability to work well in a fast-paced, deadline-driven environment.

Proficiency in Microsoft Office, particularly Excel.

Ability to maintain confidentiality and handle sensitive information.

Flexibility to work overtime or on weekends if required.

Positive attitude and strong customer service orientation.

Benefits/ Compensation

Salary - Best in the Industry.

Career Growth.

Company Mission

Current India is walking towards Atmanirbhar Bharat , and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.
Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.
PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets.