Junior It Infra Analyst Collaboration Services

Year Pune, Maharashtra, India

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Provide technical support as it relates to all Collaboration Services.
Investigate, resolve and communicate with the customer on Collaboration tickets.
Monitor team KPI/TTI measures and identify areas for improvement.
Develop and maintain both technical and customer documentation for standards, processes and procedures.

Minimum of 2 years IT experience.
Strong customer service skills with a passion to exceed customer expectations.
Mature skills and approach when working with production systems.
Strong analytical and problem solving skills.
Strong knowledge of or experience with Microsoft Exchange/Outlook; Skype for Business/Teams; and the Office365 solutions.
Ideally knowledge and experience with any of the following: MDM (ideally MobileIron or Microsoft Endpoint Manager); PowerShell; Dropbox or OneDrive; Polycom Video Conferencing; and Avaya Telephone Systems.
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Strong English written and verbal communication skills.
Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
Proven ability to work under stressful conditions, may require 24/7 incident support.
Maintain up-to-date knowledge in the Collaboration sector of IT along with any industry trends or techniques.

Work Hours: UK Shift but this job require overlap with US timings

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