Job Description

Key Responsibilities:

• Greet and assist patients and visitors, ensuring a warm and welcoming environment.
• Handle billing processes, including cashbook management, and ensure accuracy in financial transactions.
• Maintain attendance records for both patients and staff, ensuring timely updates and reporting.
• Coordinate appointments, consultations, and follow-up sessions based on doctors' availability and patient requirements.
• Conduct tele-calling to engage with old, current, and new patients, promoting services and ensuring their needs are met.
• Oversee housekeeping duties to ensure the clinic remains clean and orderly, coordinating tasks and managing the housekeeping staff.
• Respond to patient inquiries, manage the front desk, and provide general administrative support as needed.
• Ensure a seamless and efficient experience for patients, from check-in to check-out.

Qualifications:

• Proven experience in a front office, customer service, or administrative role is preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written, with a customer-centric attitude.
• Proficiency in basic computer applications, including MS Office.
• Ability to handle billing and cash management accurately.
• Previous experience in tele-calling or customer engagement is a plus.
• Ability to work in a fast-paced environment and manage shift rotations, including weekends.

Job Type: Full-time

Pay: From ?18,000.00 per month

Schedule:

• Day shift
• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person