Job Description

KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. What will you be doing Customer Relationship Management . Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) . Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. . Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. . Accountable for equipment safety and performance . Accountable for managing the site environment during service operations . Accountable for identifying site risk, and communicate them to his supervisor . Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure . Accountable for identifying \'unplanned\' service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service Operations . Accountable for the end-users and the site safety . Accountable for the safe working environment . Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. . Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes . Responsible for effectively planning his workload, in conjunction with the service supervisor . Accountable for raising sales lead to his supervisor . Accountable for very precise and timely back reporting of the work done according to the process . Responsible for submitting time sheets based on the execution . Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. . Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition . Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor Leadership / People Management . Responsible for regular update of his supervisor on all relevant information . Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training . May be required to give training/coaching to persons nominated by the supervisor What do we offer Career progression and opportunities within a global organization Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry. Read more on

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