Junior Customer Support Executive

Year Noida, Uttar Pradesh, India

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Junior Customer Support Executive Job Title- Junior Customer Support Executive 6 days working Shifts - US,UK Australian, Indian :

Customer Communication: Cultivate and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
Product Knowledge: Develop a comprehensive understanding of the product to effectively guide customers on how to maximize their benefits.
Onboarding: Facilitate the onboarding process for new customers, ensuring a seamless transition into utilizing our services.
Feedback Collection: Gather feedback from customers and collaborate with relevant teams to implement product and service enhancements.
Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.

Qualifications:

Bachelor\'s degree in business, marketing, communication, or a related field.
0\xe2\x80\x931 years of experience in managing teams across sales, support, and other cross-functional teams.
Excellent written and verbal communication skills.
Passion for providing exceptional customer service.
Ability to work collaboratively in a team environment.
Eagerness to learn and adapt in a fast-paced environment.
Previous experience or internships in customer service or related fields are a plus but not mandatory.

Job Type: Full-time Salary: 25,000.00 per month Schedule:

Work Location: In person

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