Job Description

About the role Museum Experience Associate is a staff member responsible for creating a positive and engaging environment for children and families visiting a children's museum. The primary role of an Experience Associate revolves around facilitating interactive, empathetic, thoughtful & joyful educational experiences for visitors, primarily children of various ages. Key responsibilities Guest experience and visitor engagement service ? Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach. ? Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit's areas and programs. ? Provide excellent guest service, and facilitate guests' experience and journey through a proactive and thoughtful interaction. ? Contribute to a positive, team-based, and guest-first centric culture. ? Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests. ? Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit. ? Comfortably facilitate and manage exhibits spaces and components. ? Collect and communicate guests' feedback and suggestions. ? Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials. Exhibit area & Knowledge ? Have an honest and comprehensive understanding of MuSo's philosophy and developmental, pedagogical, and other learning objectives ? Develop a deep understanding of the learning opportunities for each exhibit and entire gallery as well ? Understand and stay current with the exhibit and program initiatives ? Participate in training programs designed to enhance interaction with guests. ? Working collaboratively with other museum staff to ensure the smooth operation of the facility (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc.) ? Keeping the inventory records of consumables & props used in the exhibits ? Promoting museum memberships, special offers, and merchandise to visitors. Schools, Events & Workshops

? Conducting scheduled educational programs, workshops, or demonstrations that align with the museum's mission and educational goals. ? Manage groups of children from schools, birthday parties and other special activities.

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Experience:

• total work: 3 years (Preferred)

Work Location: In person