Job Description

Application Manager/Support
Bangalore/Gurgaon, IndiaAn Application Manager will oversee all development, production support and maintenance activities for one or more applications under a Delivery Team. Reporting to the Delivery Lead, the Application Manager will have operational and administrative responsibility for developers and have operational responsibility for matrixed resources (Analysts, PMs, etc.) that support their application suite.DISCOVER your opportunityWhat will your essential responsibilities include?

• Provide vision and goals for the team.

• Work to educate customers on the best use of the product and support the sympathetic change to the product, clearly articulating trade-offs and risks.

• Challenge requirements to ensure they are in alignment with product design and architecture.

• Work with business and information security to identify security risks and find solutions, including risk acceptance.

• Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company.

• Manage service levels to ensure all commitments are met and any variances mitigated to reduce the impact on overall cost, schedule, and quality for business needs.

• Work with Technical Architect in defining, analysing, planning, measuring and improving product availability and continuity.

• Identify and prioritise proactive maintenance action items.

• Identify and champion improvement opportunities.

• Implements and monitors SLA / KPI alignment across the full SDLC for each SOW / SLA.

• Maintain positive relationships with suppliers in pursuit of the company\xe2\x80\x99s best interests.

• Estimate work requests at various levels of confidence and manage estimates against actuals to ensure change controls are appropriately managed.

• Manage risk to deliver on service level commitments and project milestones.

• Serve as a point of escalation for risks and issues.

• Be a contact point and manage Major incidents.

• Raise and manage problem tickets.

• Be a steward for RAMP\xe2\x80\x99s.

• Key conduit between the Delivery Team and wider organisational standards, structures and processes.

• Work with business and information security to identify security risks and find solutions, including risk acceptance.

You will report to the Delivery Lead or a Senior App Manager.QualificationsSHARE your talentWe\xe2\x80\x99re looking for someone who has these abilities and skills:Required Skills and Abilities:

• Proficient with multiple application delivery models including Agile, iterative and waterfall.

• All outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements.

• Solutions implemented address company security requirements.

• Effective communication skills, particularly on key matters relating to the application grouping to stakeholders.

• Risk identification and mitigation.

Desired Skills and Abilities:

• High customer confidence in application service reliability.

• Stakeholder management.

• Proven planning and organization skills, creating own work schedules, prioritising workload, preparing in advance and setting realistic timescales.

• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

FIND your futureAXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and speciality.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more atInclusion & DiversityAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called \xe2\x80\x9cRoots of resilience\xe2\x80\x9d, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society \xe2\x80\x93 are essential to our future. We\xe2\x80\x99re committed to protecting and restoring nature \xe2\x80\x93 from mangrove forests to the bees in our backyard \xe2\x80\x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\'re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We\xe2\x80\x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL\xe2\x80\x99s \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day \xe2\x80\x93 the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

AXA XL