Job Description

The Technical Support Executive provides support for both internal and external users. Respond to the issues assigned and take ownership of support cases until the case has been closed or reassigned to another individual or department. Geneate ad-hoc reports using SQL. To learn the product and acquire advanced product knowledge. Create and maintain HelpDesk tickets with proper and necessary solutions provided. Document all SOPs. Conduct training session as and when required for both internal and external users on product / new enhancements.

Roles & Responsibilities

• Provide product support to customers as well as for internal teams.
• Resolve all assigned support cases as quickly and effectively as possible.
• Develop and maintain product expertise and work closely with product team members to resolve issues.
• Track and manage HelpDesk tickets to easily and track relatable issues.
• Prepare and share weekly reports.

Required Skills

• Must have excellent oral and written communication skills.
• Must have excellent analytical and problem-solving skills.
• Knowledge in Oracle-SQL.
• Ability to multitask effectively.
• Time management skills.
• Ability to work well in a team environment, as well as independently.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint.
• Exp 1 to 3 yrs

Job Type: Full-time

Pay: ?140,000.00 - ?300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Teynampet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Work Location: In person

Application Deadline: 01/08/2024
Expected Start Date: 01/08/2024