Job Description

Overview:
About Patra Corporation


Patra is a US insurance industry-leading innovator and enabler that powers insurance processes through the optimized application of people and technology. We drive revenue growth, cost savings, and value creation to insurance organizations. Our mission is to change the way insurance is sold and delivered through efficiency and innovation.





Patra is headquartered in El Dorado Hills, CA, USA, and Visakhapatnam, Andhra Pradesh, India and has a global workforce of over 4500 people. For two years in a row, Patra has been named to the Inc. 5000 list as well as a Top Insurance Workplace by Insurance Business America. We are a philanthropic organization dedicated to supporting military families, employee giving campaigns, and a belief that our employees should be active members of their communities. We have a balanced focus on community, culture, values, and sustainable long-term growth.



In India, Patra employs more than 3,700 people. We operate four delivery centers in three urban areas: two in Visakhapatnam (Andhra Pradesh), one in Raipur (Chhattisgarh), and one in Coimbatore (Tamil Nadu). We are one of the largest ITeS firms in Andhra Pradesh and the largest ITeS firm in Chhattisgarh. Our annual growth rate of India-based employees over the last three years is 20%, and we expect our workforce strength in India to exceed 5,000 over the next 12 months.



Responsibilities:

This is an entry level position in the Security Department. Will be expected to handle Security tickets and perform Level 1 triage. This may include investigating irregular logins, emails and other events. Will regularly perform audits on IT settings and infrastructure, as well as policies and procedures company wide. Will monitor various tools and logs for accuracy and irregularities that may require to act and/or escalate. Will develop and perform phishing campaigns monthly. Providing guidance to amateur computer users when they want to know about security procedures and policies. Gather feedback from end users to continue to improve systems

Core Duties by Competency: Knows the Business • Assist in implementation of new tools, policies, and procedures that will optimize and streamline our goals of maintaining and hardening our security posture and the CIA.
• Basic understanding of common security threats across multiple attack vectors.
• Basic knowledge of industry standard security frameworks
• System hardening

Accountable • Respond to Servicedesk tickets as they come in and follow proper procedures
• Complete tasks given in a timely manner
• Good documentation on tasks, tickets, and communications
• Provide regular updates to manager and be prepared during weekly meetings

Team Player • May be asked to assist others on irregular tasks
• Perform all duties with a level of integrity and honesty that represents Patra in a positive manner.
• Know when to ask for assistance or escalate issues and requests; as well as the ability to take the initiative to handle things on their own.


Qualifications:
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.

Education and Experience:

• Bachelor's degree required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to work night shifts as required by department management.