Job Description

Job Summary:

The Junior Global Visa Consultant is responsible for assisting clients with the visa application process for international travel. This role involves providing guidance on visa requirements, processing applications, and ensuring compliance with immigration laws. The Junior Global Visa Consultant works under the supervision of senior staff and aims to provide excellent customer service and support.

Key Responsibilities:

Visa Application Assistance:

• Assist clients with the preparation and submission of visa applications.
• Review and verify all documents required for visa applications to ensure they meet the necessary requirements.
• Coordinate with embassies, consulates, and visa processing centers to facilitate the application process.

Client Support:

• Provide accurate information to clients regarding visa requirements, application procedures, and travel regulations for various countries.
• Respond to client inquiries and provide updates on the status of their visa applications.
• Handle basic client issues and escalate more complex cases to senior consultants.

Compliance and Documentation:

• Ensure all visa applications comply with relevant immigration laws and regulations.
• Maintain up-to-date knowledge of global visa requirements and immigration policies.
• Prepare and organize documentation for visa applications, ensuring accuracy and completeness.

Customer Service:

• Deliver high-quality customer service by promptly responding to client inquiries and providing regular updates.
• Assist in addressing client complaints and ensure satisfactory resolutions.
• Strive to enhance client satisfaction and retention through excellent service.

Administrative Support:

• Maintain accurate records of all visa applications and client interactions in the CRM system.
• Assist in generating reports on visa application status and client feedback.
• Provide administrative support to senior visa consultants and the visa services team.

Learning and Development:

• Participate in training sessions and workshops to enhance knowledge and skills in visa consultancy.
• Stay updated with industry trends and best practices to improve service delivery.
• Seek feedback from senior consultants to improve performance and knowledge.

Qualifications:

Education:

• Bachelor's degree in International Relations, Travel and Tourism, Business Administration, or a related field.
• Relevant certifications (e.g., Certified Immigration Consultant) are a plus.

Experience:

• Minimum of 1-2 years experience in visa consultancy, immigration services, or a related field.
• Experience in customer service is highly desirable.

Skills:

• Strong communication and interpersonal skills.
• High attention to detail and strong organizational abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Basic knowledge of visa requirements and immigration regulations.

Working Conditions:

• Full-time position.
• Primarily office-based with minimal travel required.
• Availability to work flexible hours, including weekends and holidays, as required.

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person