Job Description

Broad outline of the Role . Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks. . Contact branches end users to understand the problem if there is any fault finding. . Allocate the down-call to all and work towards resolution. . Responsible for all technical issues concerning the TCL network. . Single point of contact for all technical queries and fault resolution. . Arranging downtime from customer for all the activities i.e. Migration, ,SIP implementation ETC. . Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime. . Sharing reports of critical links isolation sites on daily basis . Should have technical knowledge of Network devices and Telecommunication . Purpose - Broad objective of the role Client Network support Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team Size and Scope of Role - Other parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills 1. Delivers consistent high performance as compared to the expectations of the current role. 11. Has the capability to connect multiple perspectives to create bigger and long-term impact. 16. Takes initiative and stretches to contribute to activities outside his/her areas of responsibilities. 18. Always strives and puts the extra effort for successful outcomes. 2. Consistently delivers superior outcomes when put on a stretch assignment 27. Willing to take responsibility for stretch goals.

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