Job Description

The Opportunity:
Avantor is looking for an associate who can be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal customers.
What we're looking for
Education: Minimum of a graduate Degree in any stream.
Preferred Qualifications:• Excellent communication skills (verbal and written)
• Efficiency in a deadline-driven environment with multiple concurrent assignments
• Proficiency with MS Office important
• Willingness to learn new processes and procedures
• Fast understanding of Inbound Ticketing System.
• Familiarity with VWR customer account structure and the custom solutions that are available to our customers is a plus
• Adhere to company's Policies, procedures, rules and guidelines.
• Always uphold company's culture and values.


How you will thrive and create an impact• Complete training and get certified on process/processes within the stipulated timeframe
• Adhere to the workflow instructions/standard operating procedure provided by the business
• Complete all assigned tasks as per Service Level requirements specified by the business and meet/exceed key performance parameters
• Liaise with both internal and external customers and provide resolution with a customer centric approach
• Analysis and fulfillment of daily request from the CMD NA mailbox which include: new account set up, account changes, freight adjustments and alignment, account restrictions, sales rep assignments, taxation issues, company name changes, account terminations and various special projects.
• Understand impact of changes associated Customer Master Data information and assist Contract Administration teams with transition of information to support profitability improvement initiatives.
• Thorough research of prospective customers and set up of new customer accounts ensuring quality control for all new accounts set up in the field. Requires use of Internet databases and direct interaction with NCO, Tax, Regulatory, Corporate Accounts, and the VWR Customer.
• Addition & Maintenance SAP P45 - this is the basis of the Content group and demands meeting requirements from Customers, Sales Teams, Contract Administration, Operations, HR and other internal departments.
• Correction and maintenance of new and existing customers, ensuring highest data quality and integrity - this function is essential to provide VWR with consistent and clean master data to prevent compliance and fraud issue and enable enhancements of customer data related initiatives. Task includes researching and validating all requests prior to fulfillment of updates and changes - while meeting standard turnaround times as established in CMD Business Rules.
• Coordinate activities of all internal and external contacts necessary to the task.
• Develop and maintain customer profile database and provide formal communication of all new customer profiles to internal customers and external clients.
• Scrutinize all incoming/returned mailings.
• Answer the CMD hotline, fielding live calls from Call Centers, Sales Reps, VWR Customers and other parties seeking Customer Account assistance.
• Initiation and ownership of system enhancements, and coordinate system changes with affected departments.
• Perform related work as required.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.



The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.



We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation