Job Description

Journal ManagerDo you like collaborating across teams to deliver success for customers?Would you like to manage a diverse portfolio of journals?About our TeamOur team works with Editors, Authors, Reviewers and colleagues to manage the end-to-end journal publication process. We ensure timely and high-quality delivery of our content, delighting our customers every step of the way. We're truly a global team, with colleagues across the world.About the RoleAs a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you\'ll spot problems before they happen, putting solutions in place to improve the journal publication process.ResponsibilitiesEmploying the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customersCompleting tasks and re-plan issues in Elseviers workflow management system, ensuring accurate and timely status reportingPreparing standard or custom reports as needed to society editorial offices and journal publishersParticipating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfactionManaging the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedulesRequirementsBe fluent in English (oral and written) and have excellent all-round communication skillsHave solid organization, planning and change management skillsShow an aptitude for proofreading and excellent attention to detailBe proficient in Microsoft Excel, PowerPoint, and Word.Have a Bachelors degree in English, communications, journalism or related field of studyExperience in a customer service roleWork in a way that works for youWe promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.Working remotely from home and at our office in a hybrid working style.Working flexible hours - flexing the times you work in the day in discussion with your manager.Working with usWe are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.Working for youAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Group Health Insurance Policy (covering self and family)Group Life insurance/accident policyGenerous long-service awardsNew Baby giftSubsidised food provided (applies to India- Chennai)Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity LeaveFree Transport provided to and from the office (applies to India-Chennai)About UsA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the worlds grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

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