Job Description

Job Title: Customer Support RepresentativeLocation: Chennai, IndiaCompany Overview:leading [industry] company dedicated to providing exceptional [products/services]. We pride ourselves on our commitment to customer satisfaction and are seeking a dynamic individual to join our team as a Customer Support Representative in our Chennai office.Position Overview:As a Customer Support Representative, you will be the primary point of contact for our valued customers. Your role will involve handling inquiries, resolving issues, and ensuring a positive customer experience. We are looking for individuals who are customer-focused, detail-oriented, and thrive in a fast-paced environment.Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing accurate information about our products/services and assisting with the order process.
• Resolving customer issues, complaints, and concerns with empathy and efficiency.
• Collaborating with other departments to address complex customer queries.
• Maintaining detailed and accurate records of customer interactions.

Qualifications:

• Excellent communication skills in English and Tamil.
• Previous experience in customer support or a related field is preferred.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work well under pressure and meet performance targets.
• Proficient in using customer support software and tools.

Requirements:

• Bachelors degree in Business, Communication, or a related field.
• Proven ability to handle challenging customer situations with a positive attitude.
• Willingness to work flexible hours, including weekends and holidays if required.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience. Please include Customer Support Representative xe2x80x93 Chennai in the subject line.Application Deadline:[Insert deadline]Note: This position is based in our Chennai office. Only shortlisted candidates will be contacted for interviews.Job Type: Full TimeJob Location: Chennai

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