Job Description

Need candidates who can attend clients from Instagram, knows how to respond with clients.Post this Customer Support Specialist job description template on job boards and careers pages to attract qualified candidates. Feel free to customize job duties and requirements based on your companys needs. Similar job titles include Customer Support Professional, Customer Support Representative, Member Service Representative and Contact Representative.Customer Support Specialist responsibilities include:

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions

Want to generate a unique job description? Generate one in seconds with AILooking for a job? Find related jobs in Workables job boardJob briefWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements and skills

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

Post this Customer Support Specialist job to over 200 job boards at once. Post this job nowFrequently asked questionsWhat does a Customer Support Specialist do? What are the duties and responsibilities of a Customer Support Specialist? What makes a good Customer Support Specialist? Who does a Customer Support Specialist work with?Related sRelated Interview QuestionsRelated TopicsAvailable in

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