Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Jira SpecialistWork Dynamicswhat's this job involves:Accountabilities

• Provide direction and assistance with local amenities and services.

• To provide help desk services in accordance with the service guidelines.
• Receive and log tickets - Record complete details of the service requests / complaints from Atlassians.
• Triage all service requests / complaints that come through
• Assign and Dispatch - Assign to specific GEOs based on the nature of request / complaint.
• Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
• Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
• Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Assistant Manager - Facilities in job card analysis
• Ensure compliance of regulations / requirements of JLL management
• Provide assistance in general administrative activities as required
• Contribute to the Monthly Experience Report
• Assist with the resourcing of other aspects of JLLs operation as required
• Perform other duties as required by JLL and Atlassian
• Work closely with Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures
• Provide direction and assistance with local amenities and services.
• To provide help desk services in accordance with the service guidelines.
• Receive and log tickets - Record complete details of the service requests / complaints from Atlassians.
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
• Triage all service requests / complaints that come through
• Assign and Dispatch - Assign to specific GEOs based on the nature of request / complaint.
• Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times.
• Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure.
• Reporting - Prepare daily / weekly reports on call status.Prepare monthly report on recurring calls and assist Assistant Manager - Facilities in job card analysis
• Ensure compliance of regulations / requirements of JLL management
• Provide assistance in general administrative activities as required
• Contributes to creation of support documentation .
• Perform other duties as required by JLL and Atlassian
• Work closely with Facilities in relation to the completion of work orders/ contractor management and agreed operational procedure.

Sound like you? To apply you need to be:

• Support a positive team environment with a friendly and can do attitude
• Ability to multitask while maintaining a positive outlook and proactive approach
• Demonstrate the ability to make the customer feel that they are the only guest, and delivering an outstanding lasting impression
• Have excellent communication and interpersonal skills required
• Ability to communicate effectively, both verbally and in writing
• Sound computer skills including willingness to learn Atlassian software products and tools
• Ability to work with fellow colleagues and other wider team members
• Build rapport and cooperative relationships with customers and visitors
• Contribute to maintaining a safe and healthy workplace

Key competencies and skills

• Experience in Help Desk operations and processes are required with strong Administration Skills.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and the preparation of statistical call analysis
• Acts as role model for Jones Lang LaSalle by behaving consistently with cultural requirements
• Set stretch targets for self to achieve maximum team performance
• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
• Listens effectively and communicates through actions and examples. Has strong written and oral communication skills

Key Result Area

• Compliance with the Service Line Agreements set by JLL & Atlassian
• Provide superior client service (85% weighting)
• Contribute to the growth of the company (10% weighting)
• Enhance own professional and personal skills (5% weighting)

What we can do for you:At JLL, our purpose is to shape the future of real estate for a better world.We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Location:On-site -Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle