Job Description

JD No:2501 Role: JIRA Admin Experience: 5+ Yrs Work Mode: WFO Location: Pune Education: Technical Graduate Communication preferred: Excellent What you will be doing: 1. Configuration and Customization: Set up and configure JIRA projects, workflows, issue types, screens, and field configurations to align with the organization\'s processes and requirements. Customize JIRA workflows to match different project management methodologies (e.g., Agile, Scrum, Kanban). Create and manage custom fields, issue schemes, and permission schemes tailored to specific projects and teams. 2. User Management and Access Control: Create and manage user accounts, groups, and roles within JIRA. Assign appropriate permissions and access levels to users, ensuring data security and privacy. Collaborate with teams to grant necessary permissions for different JIRA projects. 3. Integration and Automation: Integrate JIRA with other tools and applications, such as Confluence, Bitbucket, Slack, and continuous integration/continuous deployment (CI/CD) pipelines. Implement automation through plugins, scripting languages, or built-in features to streamline processes and reduce manual tasks. 4. Maintenance and Upgrades: Monitor JIRA\'s performance and troubleshoot technical issues as they arise. Perform regular backups of JIRA data to ensure data integrity and disaster recovery readiness. Plan and execute upgrades, patches, and updates to the JIRA software. 5. Training and Support: Provide training sessions to users and teams on how to effectively use JIRA for their projects. Offer technical support to address user inquiries, troubleshoot issues, and provide solutions to challenges. 6. Reporting and Analytics: Create and maintain JIRA dashboards, reports, and filters to visualize project progress, key performance indicators (KPIs), and trends. Analyze data to provide insights that can help teams and stakeholders make informed decisions. 7. Continuous Improvement: Stay informed about the latest JIRA features, updates, and industry best practices. Propose and implement process improvements and optimizations to enhance the overall usage and efficiency of JIRA.

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