Job Description

Key Responsibilities :- Develop SOPs : Create and maintain detailed standard operating procedures for various RCM functions, including patient registration, insurance verification, medical billing, coding, collections, and payment posting.- Process Mapping : Design and update process maps to visually represent workflows and identify areas for improvement.- Training Materials : Develop engaging training materials, including manuals, guides, presentations, and e-learning modules, to facilitate staff training and onboarding.- Collaboration : Work closely with subject matter experts, department heads, and team members to gather information and ensure accuracy and completeness of all content.- Quality Assurance : Review and revise existing documents to ensure consistency, clarity, and compliance with industry standards and regulations.- Continuous Improvement : Stay up-to-date with industry trends, regulatory changes, and best practices to ensure that all documentation remains current and relevant.- Project Management : Manage projects including coordinating with different departments and stakeholders, ensuring timely delivery of high-quality content.Qualification :- Bachelor\'s degree in Healthcare Administration, Business Administration, Communications, or a related field.- Proven experience in creating SOPs, process maps, and training materials, preferably within the healthcare RCM industry.- Should have experience in project management, working with clients to get sign offsand approval on documentation - Strong understanding of healthcare revenue cycle management processes and terminology.Mandatory Skills :- Excellent writing, editing, and proofreading skills with a keen eye for detail.- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and process mapping software (e.g., Visio, Lucidchart).- Strong organizational and project management skills, with the ability to handle multiple projects and deadlines.- Ability to work collaboratively in a team environment and communicate effectively with stakeholders at all levels.- Knowledge of regulatory requirements and compliance standards in healthcare RCM is a plus.- Strong attention to detail to ensure accuracy in documentation and training materials- Ability to identify and close knowledge gaps between vendors and clients- Skills in collecting and using feedback to enhance training materials and documentationPreferred Skills :- Experience with e-learning development tools (e.g., Articulate, Captivate) is an advantage.- Familiarity with Lean, Six Sigma, or other process improvement methodologies.- Certified Revenue Cycle Representative (CRCR) or similar certification is a plus. (ref:updazz.com)

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