Position Overview:The Jewelry Online Sales Coordinator is responsible for managing and processing jewelry product orders received through the company's web application, website, and all social media platforms. This role ensures a seamless order experience for customers, from inquiry to delivery, while providing exceptional customer service and supporting sales growth.Key Responsibilities:1)\xc2\xb7 Receive and process jewelry product orders from the companys web application, website, and social media platforms.\xc2\xb7 Confirm order details, including product specifications, quantities, and delivery information.\xc2\xb7 Coordinate with the inventory and shipping departments to ensure accurate and timely order fulfilment.2)\xc2\xb7 Respond promptly to customer inquiries and provide information about products, pricing, and order status.\xc2\xb7 Resolve customer issues and complaints professionally and efficiently.\xc2\xb7 Maintain positive customer relationships through excellent service and follow-up.3)\xc2\xb7 Assist customers with the online ordering process and troubleshoot any technical issues.\xc2\xb7 Upsell and cross-sell products to maximize sales opportunities.\xc2\xb7 Keep customers informed about new products, promotions, and special offers.4)\xc2\xb7 Monitor and manage product inquiries and orders received through social media channels.\xc2\xb7 Engage with customers on social media to provide product information and encourage sales.\xc2\xb7 Track and report on social media interactions and sales conversions.5)\xc2\xb7 Maintain accurate records of orders, customer interactions, and sales data.\xc2\xb7 Generate regular reports on order status, sales performance, and customer feedback.\xc2\xb7 Analyse sales trends and customer preferences to support business decisions.6)\xc2\xb7 Work closely with the marketing team to align sales activities with promotional campaigns.\xc2\xb7 Coordinate with the IT team to ensure the web application and website function smoothly.\xc2\xb7 Collaborate with the product development team to provide customer feedback and suggest product improvements.Job Types: Full-time, PermanentPay: \xe2\x82\xb925,000.00 - \xe2\x82\xb930,000.00 per monthSchedule:

• Day shift

Work Location: In person