Job Description

Lead role requirement:

6+ yrs of total exp with 4+ yrs of Java exp and 2+ yrs lead role exp

Production support in 24x7 shift model

Location - Hyderabad

•: • •As a Technical Lead, you would lead the support team from the overall support activities perspective. Also would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues•

Minimum Qualifications:

? Excellent Communication Skills (English Writing & Speaking) - Versant Score of >60

? 6+ years' coding/technical support experience in Java (SOAP/REST API's),SQL,Unix/Linux

? Bachelors/ master's degree in computer science

? Sound knowledge of Google GSuite (Gmail & Drive)

? should work in 24•5 support model

Preferred Qualifications:

? Good to have knowledge on Google Ad Manager API (or/and) Google Analytics API (or/and) DBM API (or/and) DV360 API (or/and) Content API

? Working knowledge of Google Spreadsheets

? Good to have knowledge of .NET, Python, Perl, Ruby and PHP

? Thorough understanding of the online advertising ecosystem

Key Responsibilities:

? Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof

? Provide technical support via emails/forums for the specialized Product Areas

? Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products

Manage the shift team meetings and review checkpoints as per the process guidelines

Support shift team for any technical and process related issues

Review L1 agents' cases and provide suggestions/improvements

? Respond to customer-reported issues in a timely manner, per service level agreements.

? Communicate progress of resolution/status in a timely fashion, per service level agreements

? Manage escalations and expectations, for both customers and internal staff.

? Timely and Valid escalations of issues to L2 Team.

Job Type: Full-time

Pay: ?1,800,000.00 - ?2,400,000.00 per year

Experience:

• total work: 6 years (Required)

Work Location: In person