Job Description

We are seeking a highly skilled and motivated Java L1 and L2 Support Engineer to join our team. The ideal candidate will have 4+ years of experience in Java-based application support, with a strong understanding of application troubleshooting, issue resolution, and client communication. This is an exciting opportunity to work with cutting-edge technologies and enhance the overall support experience for our clients.

Responsibilities:

• Provide L1 (Level 1) and L2 (Level 2) support for Java-based applications and systems.
• Diagnose and resolve issues related to Java applications, databases, and infrastructure.
• Perform root cause analysis for production issues and provide quick resolution.
• Work closely with developers, business analysts, and product owners to understand and address customer requirements and technical challenges.
• Handle incident management , problem resolution , and escalation procedures for critical production issues.
• Monitor and troubleshoot Java-based applications in production environments.
• Analyze logs, server performance metrics, and other diagnostic information to identify and resolve issues.
• Implement patches and upgrades to Java applications and support the deployment of new releases.
• Participate in regular system checks and proactive issue detection .
• Collaborate with the development team to suggest performance improvements and system optimizations.
• Provide support in maintaining and troubleshooting application servers (e.g., Tomcat, WebLogic, WebSphere, etc.).
• Document detailed resolutions, workarounds, and known issues in the knowledge base.
• On-call support for critical production issues (if required).
• Assist in client communication for technical troubleshooting and updates.

Requirements:

• Experience: 4+ years of experience in Java development and support, with proven expertise in L1/L2 production support.
• Technical Skills:
• Strong experience in Java (Core Java, J2EE) .
• Experience with web frameworks like Spring, Hibernate .
• Familiarity with application servers (e.g., Tomcat, WebLogic, WebSphere ).
• Knowledge of RESTful APIs and SOAP web services .
• Proficiency in SQL and experience working with databases (e.g., MySQL, Oracle, SQL Server).
• Hands-on experience in debugging and troubleshooting Java-based applications .
• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, Git).
• Exposure to cloud platforms like AWS , Azure , or GCP (optional but preferred).
• Experience with logging frameworks (e.g., Log4J, SLF4J ).
• Problem Solving: Strong analytical and troubleshooting skills to quickly identify root causes of production issues.
• Communication: Excellent verbal and written communication skills for client interaction and technical documentation.
• Collaboration: Ability to work effectively with cross-functional teams and stakeholders.
• Tools: Familiarity with ticketing systems (e.g., Jira, ServiceNow), monitoring tools (e.g., Nagios, New Relic, Splunk).
• Certifications: Relevant certifications (e.g., Java, ITIL, or related) are a plus.

Preferred Skills:

• Experience in Agile methodologies.
• Experience in performance tuning and optimization of Java applications.
• Knowledge of containerization technologies like Docker or Kubernetes .
• Understanding of DevOps practices and infrastructure automation.

Job Types: Full-time, Permanent

Pay: ?1,000,000.00 - ?1,500,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Rotational shift

Work Location: In person

Expected Start Date: 02/12/2024