Job Description

Description and RequirementsMust have 4-7 years of experience.Support and operations Knowledge including experience of handling and triaging Incident Bridges.Log analysis, Log and Alerts MonitoringTicketing/Productivity tool Knowledge (Cherwell/ServiceNow/Jira)Web Services/Microservices, APIs(Spring, Tibco etc) KnowledgeSOAP UI,Postman, Splunk, Grafana, Solarwinds, AppdynamicsMust have experience of working in High availability, Production env.Ticketing/Productivity tool Knowledge (Cherwell/ServiceNow/Jira)Web/application Server knowledgeLinux/Unix knowledge, DB/SQL(Basics).Good communication skills(Verbal and written)Should be able to work in 24*7 Shift schedule( Specially Night Shifts)Additional Good to have:Docker, Containerization, Kubernetes KnowledgeShould be able to perform and support deploymentsPatching and maintenance activities knowledgeAnsible, Jenkins, Git, CI/CD tools knowledgeEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International