Job Description

We are seeking a dedicated Application Support Specialist to provide technical support and maintenance for business-critical software applications. You will be the first point of contact for troubleshooting, diagnosing, and resolving application issues, ensuring smooth and efficient operation. This role requires excellent communication skills, technical proficiency, and a customer-focused approach to problem solving.


Provide Technical Support: Respond to and resolve application-related issues, user queries, and incidents in a timely manner through email, phone, or ticketing system.


Incident Management: Identify, diagnose, and troubleshoot technical issues within applications and escalate unresolved issues to the appropriate internal teams or external vendors when necessary.


Monitor Systems: Continuously monitor application performance and system alerts, ensuring optimal uptime and functionality.


Application Maintenance: Assist in the deployment of application updates, patches, and upgrades, ensuring minimal disruption to users.


Root Cause Analysis: Investigate recurring problems, perform root cause analysis, and suggest long-term solutions to prevent future incidents.


Documentation Maintain accurate and comprehensive documentation of application procedures, issue resolutions, and changes for future reference.


User Training:Provide support and training to end users on system functionality and best practices, as required.


Collaboration Work closely with development, infrastructure, and other technical teams to ensure seamless integration and functionality of applications.




• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Customer oriented mindset with problem solving skills.
• Ability to work in a fast paced, dynamic environment.

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.