Job Description

JOB DESCRIPTION

Skill: Java


Role / Tier: Tier 3


Key responsibility:

As a Java Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues.

Minimum Qualifications:



Excellent Communication Skills (English Writing & Speaking) Versant Score of more than 60



3 years coding/technical support experience in below technologies



Android development experience in either Java/Kotlin

Proficient in understanding/debugging code in both Java/Kotlin

Development experience with gradle/maven build tools

Understanding of Android Studio and its troubleshooting tools

Capable of running Android apps through emulators and devices

iOS development experience in either Objective-C/Swift

Proficient in understanding/debugging code in both Objective C/Swift

Development experience with CocoaPods/Swift Package manager dependency managers

Understanding of Xcode IDE and its troubleshooting tools

Capable of running iOS apps through emulators and devices

IMA only HTML5/JavaScript development experience

Preferred

Experience using Charles proxy for debugging network traffic

GMA Only

High level understanding of how mobile engines (e.g. Unity, Flutter, React-native, Unreal) wrap Android/iOS libraries

Proficient in Csharp (for Unity plugin support)

Proficient in Dart (for Flutter plugin support)

IMA Only

Experience serving video on any mobile/web platform

Familiarity with video specs (e.g. VAST/VPAID)

Experience with HLS and DASH video streaming protocols

Experience with Chrome Cast or other connected TV platforms

Nice to have

IMA only Experience with Roku and BrightScript



Preferred Qualifications:

Good to have knowledge on IMA SDK (or/and) Google Mobile Ads SDK

Understanding of the online advertising ecosystem



Key Responsibilities

Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof

Provide technical support via emails/forums for the specialized Product Areas

Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products

Respond to customer-reported issues in a timely manner, per service level agreements.

Communicate progress of resolution/status in a timely fashion, per service level agreements

Manage escalations and expectations, for both customers and internal staff.

Timely and Valid escalations of issues to L2 Team.

Timely and Valid routes of issues to other Teams.

Coordinate across numerous departments while driving issues to resolution

Follow established support processes and procedures

Work effectively and manage your queue and bugs with minimal supervision


Qualifications

B.S/BTech/ MCA/ Degree


About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.