Job Description

Job descriptionSome careers shine brighter than others.If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Lead Consultant SpecialistIn this role, you will:

• Managing the defining of the right service offerings to balance the business and customer needs and demands against costs.
• Accountable for managing design processes, solution architectures, and definition of key metrics.
• Act as a point of escalation for the development & delivery teams.
• Accountable for ensuring that the implemented service meets the design and necessary functional and non-functional requirements, and any transition into the live environments is fully documented in the stipulated system.
• Ensure that the service continues to meet the customer needs & demands, and takes corrective action where necessary. This includes, but is not limited to, formal service availability reporting against agreed availability targets.
• Managing continual service improvement \xe2\x80\x93 ensuring incremental improvements to the Service, corrective measures to recover service performance, and eventually the demise of the Service when it is no longer required.
• Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.

RequirementsTo be successful in this role, you should meet the following requirements:

• Up to date knowledge and practical experience of IT Service Owner role
• Strong track record in doing IT Service Owner role for multiple complex systems
• Extensive experience in managing business and IT stakeholders
• Experience of managing Third Party Vendors and contracts
• Strong technical knowledge of Cloud, Operating system, and Middleware
• Passion for technology and understanding how things work, actively keeps themselves up to date
• Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences with compelling and persuasive presentations
• Built effective networks both internally and externally and created opportunities for others to work collaboratively
• Ability to work across geographies, understanding the diversity and bringing people together
• Proactive approach in driving actions forward
• Ability to challenge decisions appropriately
• Expertise with JIRA & Confluence
• Good experience on Agile Methodologies like Scrum, Kanban, and managing IT backlog
• Experience in leading IT FIM Controls
• Experience in leading Service Resiliency and Problem Management
• Embedding the Bank\xe2\x80\x99s Risk Management Framework

You\xe2\x80\x99ll achieve more when you join HSBCwww.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by \xe2\x80\x93 HSBC Software Development India

HSBC