Job Description

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert(TM) for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.



Location:

Chennai

Employment Status:

Salary Full-Time

Function:

Information Technology

Req ID:

26242

Job Responsibilities

------------------------

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES)

The primary responsibility is to design, configure, and maintain the ITSM platform according to business needs Plan and implement system upgrades ensuring compatibility of existing configuration and customizations Manage user access, roles, and permissions within the platform Implement and manage integrations with other IT systems and third-party applications Manage REST/SOAP API integrations, ensuring secure and efficient data exchanges Monitor system performance and troubleshoot issues

Job Requirements

--------------------

Create and customize workflows for incidents, requests, problem management, change management, and service catalog processes Design and implement forms, templates, and business rules within the platform Leverage automation capabilities to streamline repetitive tasks and optimize service delivery. Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to ITSM processes Ensure data integrity by managing data imports, exports, and transformations Identify opportunities for process improvement and automation within the ITSM framework Provide support for ITSM users on how to effectively use the platform Document the configuration of the ITSM environment

Lincoln Electric is an Equal Opportunity Employer.

We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.