Job Description

Job Title: IT Service Management (ITSM) Manager

Shift: Morning & Evening Shift

Location: Villupuram (Candidates can travel or have willingness to relocate)

Number of Openings: 2

Salary: Best in industry

:
We are looking for IT Service Management (ITSM) Managers to oversee and improve our IT service delivery and support. You will manage a team and ensure that service level agreements (SLAs) are met, enhancing the overall IT service experience for our organization.

Eligibility Criteria:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management.
• ITIL certification preferred.
• Strong leadership and communication skills.
• Experience in managing IT service desk operations.

Roles and Responsibilities:

• Manage and oversee IT service delivery and support.
• Ensure compliance with SLAs and KPIs.
• Develop and implement ITSM policies, processes, and procedures.
• Monitor and report on service performance metrics.
• Lead and manage a team of IT service desk professionals.
• Coordinate with other IT departments to resolve issues and improve service quality.

Interested candidates can share their updated CVs to careers@qnqhealthcare.in

Job Type: Full-time

Pay: ?35,000.00 - ?55,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 5 years (Preferred)

Work Location: In person