Job Description

Req ID: 249331

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITSM Business Analyst to join our team in Bangalore, Karn\xc4\x81taka (IN-KA), India (IN).

NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice. This position is a unique opportunity for someone with high-energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.

Why we think this position is great:

NTT Business Analysts are the \xe2\x80\x9ceyes and ears\xe2\x80\x9d of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team.

Primary Responsibilities:

Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations

Capture business requirements, work with process flow diagrams, and document business cases

Partner with project leadership teams to write, review, and maintain user stories

Document end-to-end process flow

Prepare training materials and lead client fulfiller training sessions

Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules.

Basic Qualifications:

1+ years of hands on ServiceNow experience

2+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployments

1+ years ITSM experience

1+ years HRSD experience

1+ years Integration experience (with ITSM and HRSD)

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data