Job Description

About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.Within BNP Paribas Group IT, the filiere \xe2\x80\x9cFORTIS\xe2\x80\x9d oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain \xe2\x80\x9cService Offering DevOps\xe2\x80\x9d, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers\xe2\x80\x99 expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.Job Title:Application Production SupportDate:May 2024Department:BNPP ITGLocation:ChennaiBusiness Line / Function:FORTISReports to:(Direct)BNPPGrade:(if applicable)(Functional)ITGP/FORTISNumber of Direct Reports:Directorship / Registration:NAPosition PurposeThe Web Application Hosting squads within IT Middleware Services Tribe works on the technical design, installation, set-up, industrialization, management, support and documentation of the BNP Paribas Fortis Web Application Hosting Infrastructure.BNP Paribas Fortis needs a Web Infrastructure Engineer to enforce the Web Application Hosting squad and support more specifically the migration of our legacy applications from our data center in Belgium to the data center in France, which must be completed by end 2025.The technology where we will migrate in France is called \xe2\x80\x9cIT Cloud\xe2\x80\x9d and is IBM based. The goal is to put in place a model of \xe2\x80\x9cInfrastructure as a service\xe2\x80\x9d (IAAS).- The WebSphere Engineer is responsible for:- Creation and maintenance of application configuration kits, certificates, DNS & LB modifications, etc.- Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups- Regular support-of-the-day, out-of-hours standby for projects & on-call duties- Supporting application releases up to production- Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)- Troubleshooting & support through all environments, from development to staging to productiono Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around- Ensuring optimal application performance through platform & application capacity management and deep-application monitoring via Dynatrace- Standard ITIL processes (incident, problem, change management)- Restoring the servicing (by restarting the application or the machines, isolating unstable components, \xe2\x80\xa6)- Emergency deployment of application, patching, modification of parametersResponsibilitiesDirect ResponsibilitiesThe WebSphere Engineer is responsible for:\xc2\xb7 Creation and maintenance of application configuration kits, certificates, DNS & LB modifications, etc.\xc2\xb7 Setup & maintenance of lab, development, staging & production platforms running mutualized webhosting setups\xc2\xb7 Regular support-of-the-day, out-of-hours standby for projects & on-call duties\xc2\xb7 Supporting application releases up to production\xc2\xb7 Handover to Operations & Service Management in all its facets (planning, deployments, testing, industrialization, training)\xc2\xb7 Troubleshooting & support through all environments, from development to staging to productiono Participate in the identification of the root cause of an incident and the elaboration (and the implementation) of a solution and if not possible to perform a work-around\xc2\xb7 Ensuring optimal application performance through platform & application capacity management and deep-application monitoring via Dynatrace\xc2\xb7 Standard ITIL processes (incident, problem, change management)\xc2\xb7 Restoring the servicing (by restarting the application or the machines, isolating unstable components, \xe2\x80\xa6)\xc2\xb7 Emergency deployment of application, patching, modification of parametersContributing Responsibilities- Certain skills will help a Web Infrastructure Engineer thrive within our Fortis environment:- Project management, project lifecycle & project methodology skills- Self-starter mentality, process-oriented with high attention to detail- Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules- Strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse communityTechnical & Behavioral Competencies\xc2\xb7 Solid and proven experience with the following Web technologies: primarily WebSphere focused (tWAS ND), certificate management and Dynatrace application & infrastructure monitoring\xc2\xb7 Generic knowledge on:o Web concepts such as Load balancers, DNS, IP, AV, PKI, DMZ, etc.o Networking, network protocols (SSL,TLS), network firewalls & application firewallso Linux operation systems\xc2\xb7 ITIL processes (incident, problem, change mgt)\xc2\xb7 Follows the Customer processes for projects, incident and change management\xc2\xb7 Ability to work in a fast-paced environment and flexibility to accommodate demanding projects schedules, strong interpersonal and communication skills (written and oral) and the ability to work effectively with a wide range of constituencies in a diverse community\xc2\xb7 Agile experience\xc2\xb7 Notions of Java-based programming\xc2\xb7 DevOps & CI/CD practices\xc2\xb7 Logging & monitoring\xc2\xb7 Able to understand bank related business processes and assess impacts on business, Agile methodologySpecific Qualifications (if required)Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkAttention to detail / rigorAbility to synthetize / simplifyCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to set up relevant performance indicatorsAbility to develop and leverage networksAbility to develop others & improve their skillsChoose an item.Education Level:Master Degree or equivalentExperience LevelAt least 7 yearsOther/Specific Qualifications (if required)QualificationsNA

BNP Paribas