Job Description

About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:Within BNP Paribas, FRB are responsible for activities at the Group level.FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the FRB.FRB OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under FRB OPS responsibility.FRB OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.Therefore, FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.Job Title:Application Production SupportDate:May 2024Department:ITGPLocation:Mumbai / ChennaiBusiness Line / Function:FRBReports to:(Direct)ISPL ITGP OPS ManagerGrade:(if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NAPosition Purpose\xc2\xb7 This is an APS / IT ops ROLE\xc2\xb7 Act as the guarantor of Production throughout the product life cycle [Agile and DevOps approach]\xc2\xb7 Integrate production requirements at all stages\xc2\xb7 Ensure that the service is maintained in operational condition\xc2\xb7 Ensure the upskilling of the team on application production best practicesThe role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL.OPS team member would be working on standard banking software, vendor package and/or BNPP ITG IT FRB or BCEF-IT internally developed applications.The FRB team member is responsible for providing production support, deployment and maintenance activities of key application platforms within the ITGP OPS FRB domain.ResponsibilitiesDirect Responsibilities\xc2\xb7 Incident management\xc2\xb7 Analysis, communication, coordination, correction, PIRs\xc2\xb7 Problem creation and follow-up\xc2\xb7 Change management\xc2\xb7 Review and validation\xc2\xb7 Technical implementation\xc2\xb7 Coordination and communication\xc2\xb7 Monitor and supervise application and infrastructure components\xc2\xb7 Obsolescence and vulnerability management\xc2\xb7 Capacity planning management\xc2\xb7 DRP technical management and coordination\xc2\xb7 Decommission management\xc2\xb7 Maintain up-to-date referential and documentation\xc2\xb7 (e.g., operating procedures)\xc2\xb7 Morning/Evening checks achievement\xc2\xb7 Definition of the technical solution\xc2\xb7 Schedule definition with stakeholders and deadline commitment\xc2\xb7 Production and infrastructure resources provisioning on all environments\xc2\xb7 Technical integration of applications using existing products and services\xc2\xb7 Technical user stories implementation, independently or by coordinating the right players (BP21 and other ITGP teams)\xc2\xb7 Implement monitoring and supervision\xc2\xb7 Follow FinOPS and SRE guidelines\xc2\xb7 Ensure the upskilling of the team\xc2\xb7 Application deployment automation\xc2\xb7 Identify the best deployment strategy with dev team\xc2\xb7 Technical implementation and tests\xc2\xb7 Operating tasks or processes automation\xc2\xb7 Depending on the toolchain group roadmap, migrate to up-to-date Continuous Deployment tools\xc2\xb7 Identify and share automation use-cases with the community to make reuse easierContributing Responsibilities\xc2\xb7 Promote standard architectures, solutions and products\xc2\xb7 Feed the product backlog with Production requirements\xc2\xb7 Coordinate and challenge stakeholders to meet deadlines\xc2\xb7 Identify the best practices about Production and share them within teams\xc2\xb7 Support development teams to secure and speed up project deliveryTechnical & Behavioral Competencies\xc2\xb7 Linux and Windows *\xc2\xb7 Middleware (Websphere, CFT, MQSeries, Kafka,) . *\xc2\xb7 Kubernetes and associated tools (Docker, Helm, ArgoCD) *\xc2\xb7 Cl / CD (Ansible, Jenkins, Git, Release, ...) *\xc2\xb7 Monitoring (Dynatrace, Splunk, LogDna, Sysdig)\xc2\xb7 Scripting (Ansible, Shell, SQL,\xc2\xb7 Scheduling Management (Autosys)\xc2\xb7 \xe2\x80\xa2 Tracking / ticketing tools (Service Now, JIRA)\xc2\xb7 Network protocols\xc2\xb7 Database management\xc2\xb7 Devops\xc2\xb7 Agile\xc2\xb7 Knowledge of ITIL \xe2\x80\x93 Experience on handling Incident / Problem / Change\xc2\xb7 General IT infrastructure knowledge

• Knowledge on banking application will be preferable

\xc2\xb7 Good written and spoken English\xc2\xb7 Measure and identify areas for improving Quality and overall Delivery\xc2\xb7 Able to communicate efficiently\xc2\xb7 Good Team Player\xc2\xb7 Resource should be comfortable in working shifts - morning/evening/general, oncall weekends and holidays.Specific Qualifications (if required)Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to collaborate / TeamworkResult OrientedCommunication skills - oral & writtenAbility to share / pass on knowledgeClient focusedTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to set up relevant performance indicatorsAbility to develop and adapt a processAbility to understand, explain and support changeChoose an item.Education Level:Bachelor Degree or equivalentExperience LevelAt least 3 yearsOther/Specific Qualifications (if required)QualificationsNA

BNP Paribas