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At , we believe a great smile can transform a person\xe2\x80\x99s life, so we create technology that gives people the confidence to take on whatever\xe2\x80\x99s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what\xe2\x80\x99s possible.
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About this opportunity
The iTero Training Specialist ensures the delivery of high-quality technical training and clinical education for both internal and external customers (dentist or dental labs) on iTero products and workflows using a consultative approach.
Suggests ideas for localization of global training protocol to suit different customer personas to drive scanner utilization. He/she also ensures effective, efficient, and prompt handling of doctors\xe2\x80\x99 inquiries, requests, and complaints regarding the Scanner and CAD/ CAM available services or products especially from Dental Laboratories, via phone calls and/or emails to achieve customer satisfaction. The role will involve a focus on pursuing first call resolution (FCR) and if FCR cannot be achieved, they need to take all necessary actions to resolve the issue which includes follow-ups and/or notifications to all stakeholders based on the established standards.
The main task is to ensure high quality of education for both internal and external customers on our iTero products and workflows. Responsible for maintaining a high quality of service in all interactions, fulfilling all functional/department KPIs for the managed geography with a smooth and efficient service that meets the expectations and needs of customers and partners. This role is also responsible for the alignment of the processes in place and ensuring their standardization across our different teams in the Asia Pacific region.
Location: Delhi- cover northeast
In this role, you will\xe2\x80\xa6
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